(855) 744-4268

Tenant FAQs

Answers to your common questions

How do I apply for a rental?

Simply use our “Available Rental Tab” to find a property you like. Once you find a property you are interested in renting, click the “apply for rental” link to begin the application process.

How do I pay my rent?

Once you become a Property Frameworks tenant, you will be provided with your own unique tenant portal. You simply log into your portal and can pay your rent online. You can make a one-time payment or schedule regular monthly account deductions. Your portal will be available 24/7 allowing you to access your account anytime, day or night.

When is my rental payment considered late?

Rent is due on the 1st day of each month. The rent is considered late if it is not received by the 3rd day of each month.

Will I be charged a late fee if my payment is late?

Yes, if your rent is late your account will be assessed a late fee as per the terms and conditions of your lease.

Am I allowed to have pets?

Pets vary depending on the property. Please consult with your agent prior to viewing a property about the pet policy for the property you interested in renting. Unauthorized pets could result in an eviction.

How do I report a maintenance issue?

If your maintenance is a life threatening emergency, please call 911. If you require routine maintenance, simply log into your portal and request a maintenance ticket. Someone will be in touch with you to complete the maintenance item. If your request is a major maintenance problem, such as a water leak, no water/hot water, no heat/air conditioning, you can call our maintenance department. Our emergency department is available 24/7 and can be reached at 855-744-4268!

Who can occupy the property that I rent?

Only those who are listed on the lease will be able to occupy the property. Unauthorized occupants can cause an eviction. You are allowed to have house guests however, any guest that resides in the property for more than fifteen (15) days could be considered an occupant. You must obtain written permission from the landlord for any guests that are staying longer than fifteen (15) days.

What type of notice is required when my lease is about to expire?

We will be in touch with you prior to your lease expiration. We will provide you with an option to renew your lease, and will outline the renewal terms. If you are not planning on renewing your lease, you must provide written notice you will not be renewing your lease. Please refer to your lease to confirm what period of notice needs

When can the landlord or agent start showing the property after I give my move out notice?

Marketing the property for new tenants will begin once your notice is received. You will be notified, if possible, 24 hours before any showing. The landlord or agent has the right to show the property during reasonable hours.

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    Property Frameworks, Property Management, Plano, TX

Contact Us

Property Frameworks
3440 Torringdon Way
Suite 110
raleigh, NC 28277

Phone (855) 744-4268
Fax (866) 608-4945

Copyright © 2019 Property Frameworks. All Rights Reserved.
Website designed and developed by PMW | Accessibility Statement

© 2018 NRT LLC. All Rights Reserved. Property Frameworks is operated by a subsidiary of NRT LLC. PROPERTY FRAMEWORKS and the PROPERTY FRAMEWORKS Logo are registered trademarks, used with permission. Property Frameworks fully supports the principles of the Fair Housing Act and the Equal Opportunity Act.